Privacy Policy

Introduction

Shinysoft is a Company that creates innovative solutions for simplifying the everyday tasks of Mac Users.

Your privacy is important to us that is why we created this Privacy Policy.

We respect the privacy of everyone who visits our website and uses our products and services. We are trying to be as clear and straightforward as possible. As a result we would like to inform you regarding the way we would use your personal and non-personal data.

The given Privacy Policy applies to using Shinysoft products, services, visiting the shinysoap.com website and visiting other linked pages or application services that are rendered by Shinysoft.

We may modify this Privacy Policy from time to time, and if we make material changes to it, we may provide you with the notice through our services, or by other means.

We strongly recommend you to read this Privacy Policy so that you understand what kind of information we collect, why we collect it, what we do with it, etc.

If you object to our Privacy Policy or to any changes, you shall no more use our products, services and visit our website. Continuing to use our products, services and website means that you are consenting to this Policy and to any changes we made here.

What Data We Collect

While you are using our products, services and website we collect a variety of information about you and your hardware.

Some information you may provide directly and some information collected automatically through using different tracking technologies.

The information we learn from customers helps us personalize and continually improve your experience.

Personal Information that you provide us directly:
  • name;
  • contact details (email address, etc.);
  • payment data (credit card number, its expiration date, etc.);
  • usage data (how you/your device interact with our products, you can find the details below in this Policy). This data is mostly non-Personal.

We also use Facebook and Twitter Connect services. Note that through signing in or sharing certain information via Facebook and Twitter your identity will be authenticated. Before using social networks Connect services check their Privacy Policies to be sure that you absolutely understand what kind of your information will be shared (usually it is name and email). This recommendation applies not only to our case but to all others where service you use may interconnect with social networks. Be attentive to information that you share, it is primarily your responsibility.

We will use this information for:
  • providing the products. We will use this data to carry out your transaction with us and to provide our products to you;
  • supporting our Customers and communication with them in order to solve technical and other problems concerning our products and services;
  • analyzing how people use our products and services to make their user experience better in future;
  • product improvement. We use data to continually improve our products, including adding new features or capabilities;
  • security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements;
  • business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

If you have any concerns or questions regarding the information we collect you can always contact us here.

Usage Data

Usage data is the information that we get when you use our website, products or services. Usually this information collected automatically. For example, we collect:

  • device data (this data is non-Personal). We collect data about your device and the network you use to connect to our products. This may include data about OS version of your Mac, its model and serial number. It also may include IP address;
  • product use data (this data is non-Personal except chat correspondence). We collect information about how you used our software, services and website, which features you used, scan results, chat correspondence;
  • support data. When you engage our agents for support, we may collect data about you and your hardware, software and other details related to the support incident. Such data includes contact information, the content of your chats and other communications with Shinysoft support team.
While you are using our Website, we collect:
  • IP address. We may determine your location based on your IP address in order to customize certain products or advertising to your location;
  • cookies. You can learn more details about Cookies below;
  • browser configurations (e.g. browser language, set currency). We may collect this data to optimize your future experience of using our website, to keep statistics. This data is also non-Personal.
While you are using our Software and Services, we collect:
  • MAC address. We collect your MAC address to create your profile in our system;
  • data about your Mac and its condition. We collect data like your Mac’s model and serial numbers, OS version, general system information to keep statistics and supplying you with a list of recommended fixes;
  • data about the apps on your Mac. This data may include versions of the apps, their size, date of last update and other. This data is collected for proper functioning of Shiny Soap software;
  • scan results. We save your scan results to keep statistics and to understand the whole picture in case you request our support.
Data provided by Third Parties:

We may collect some of your personal information like email address provided to us by third parties (e.g. cleverbridge, PayProGlobal). Such information we can use only according to cleverbridge Privacy Policy and PayProGlobal Privacy Policy Statement. Please read their Privacy Policies to make sure you agree to all conditions, otherwise do not proceed the purchase of our product through their service.

Special Notice for Children under 13 years old and their parents or guardians.

Our website, products and services are not aimed at children under 13 years old and we may not knowingly collect any personal information from those children.

If you are under 13 years old, please don’t send us your personal information (for example, your name, address and email address) and don’t use our website, products and services in anyway. If you are under 13 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Data Sharing

Information about our customers is very important asset of our Company, and we are not in the business of selling it to others. We share our customers’ information only as described in this Privacy Policy.

We may share some of your personal information with other companies, contractors and consultants working on our behalf. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We share your personal data with your consent or as necessary to complete any transaction or provide you with our products.

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

  • comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • detect, prevent, or otherwise address fraud, security or technical issues;
  • protect our Company against harm to the rights, property or safety of Shinysoft Ltd., our customers or the public as required or permitted by law;
  • pass customers’ information to a third party as a result of a merger, acquisition, reorganization, or bankruptcy;
  • carry out an external processing by our affiliates, other trusted businesses or individuals on our behalf based on our instructions or common arrangements in compliance with confidentiality and security measures, our Privacy Policy and other legal requirements.

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences and help us collect data.

On our website we use such technologies as cookies. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

We use cookies for several purposes including:

  • storing your preferences and settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example the language and currency you chose on our website;
  • analytics. In order to provide our products, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products. To keep analytics we use Google Analytics cookies.

We support the development of a “Do not Track” standard. Unfortunately, we still do not have “Do not Track” mechanism on our site but we are working on it.

Anyway, remember that you always can manage the use of cookies in your browser settings. We recommend you to learn this site to understand how to control/delete cookies on your computer.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Our Retention of Personal and non-Personal Data

We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you stop using our services and products if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

We may retain your personal and/or non-personal data even after you stop using our services and your account is not active anymore. This data usually is non-Personal but it can be personal only in case you requested support from us, communicated with our support team in any other way or when you provided us some of your personal information directly.

If you provided us some personal information and you want us to remove this information and no longer use it for any purposes than you can request us to do so by contacting our Support Team.

Information Security

We take privacy and security seriously and we do our best to secure your information. But still remember that the Internet is not a secure environment, so you have to be careful.

We have implemented different security technologies to protect your information. All kinds of information has appropriate level of security. There is no need to protect non-personal information with the highest level of security.

In any case, we restrict access to personal information to Company employees, contractors and agents who don’t need this information to perform their job duties. Those who has the access to personal information are subject to strict contractual confidentiality obligations.

We can not ensure absolute security. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your personal information.

If you navigate to some other websites from our website, please be aware that we are no longer responsible for privacy policies of other sites and services.

Changes to our Privacy Policy

We recommend you to revise our Privacy Policy periodically as it may suffer some changes. In case of significant changes to this Policy we may notify you through our website or through any other types of communication. You can see the date of last update at the top of this Policy.

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide notice to you on the website or by some other means. Please review the changes carefully. If you agree to the changes, simply continue to use our services. If you object to any of the changes to our terms and you no longer wish to use our services, you may uninstall our software and stop using our website and services. Using our products and services after a notice of changes has been communicated to you or published on our website shall constitute consent to the changed terms or practices.

How to contact us:

Please contact us at shinysoap.com/support in case you have any questions, concerns or suggestions regarding our Privacy Policy.