Ask About

  • Is it safe to use Shiny Soap?

    • Indeed, as it cleans up only application caches and logs, temporary files, unneeded language packs, and application leftovers.

  • How to install Shiny Soap?

  • How can I activate Shiny Soap with the provided activation code?

    • Shiny Soap activation process is launched automatically after the license is purchased. If your application is still not active, open it from the Applications folder, click Activate Full Version - Click Here to Enter Your Activation Code, and then enter the provided code.

    • In case of reactivation, just use the same activation code and follow the further instructions.

  • I lost my activation code.

    • The activation code is sent to the specified email address after the purchase. You can also contact support@shinysoft.com to get help if you cannot find the code in your email. Please be ready to provide your reference number or email address.

  • What are the limitations of the Shiny Soap trial version?

    • The trial version performs a complete scan and shows you how many unneeded files and application leftovers can be removed from your Mac. However, it does not allow you to delete these files automatically.

  • With what Mac Operating Systems does Shiny Soap work?

    • Shiny Soap requires Mac OS X version of 10.6 or higher, and can run only on the Intel platform. The PowerPC platform is not supported.

  • How do I get back the files that were removed by Shiny Soap?

    • You cannot recover files that were removed by Shiny Soap.

  • How to uninstall Shiny Soap?

    • Just drag the application icon from your Applications folder to the Trash.

  • What is the Auto-Clean feature?

    • Once you've experienced a clean and fast Mac, you'll never want to deal with junk files again. To save you space and headaches, Shiny Soap features a unique auto-clean option, which runs silently in the background once a week and automatically finds and removes unnecessary files.
      As always, your personal files are completely safe!

      Auto-Clean can be activated after each time you clean your Mac and is only available for fully-activated versions of Shiny Soap.

      While Auto-Clean is enabled, you will see a status icon on your menu bar.

  • I didn’t find the answer

  • How long is the Shiny Soap license valid?

    • The license has no expiration date, you can use it as long as you like. Depending on purchased license package, lifetime updates of the application might/might not be included.

  • What types of payment do you accept?

    • We accept Credit cards (Visa, MasterCard, Amex, JCB), Paypal, Webmoney, Wire transfer.

  • Can I cancel my recent purchase?

    • Yes, we provide the 365-day money back guarantee. For more details on our refund policy, see www.shinysoap.com/eula

  • In case of other billing questions you can contact our merchant, Cleverbridge:

  • Where can I find my order details?

    • Each customer receives an email with payment details, activation code and receipt right after the purchase. If you cannot find the email, you should contact our customer support at support@shinysoft.com and provide information that will identify you as our customer (full name, email that was used for the purchase, and order date).

Contact Us

Customer Support will answer to you within 24 hours

If the support agent needs remote access to your Mac, click here